Frequently Asked Questions
GENERAL QUESTIONS
How does it work?
Our incredible platform now allows you to create a personalised favourites list. Save your go-to videos all in one place that is easily accessible from your home page. You can stream your videos on your phone, tablet, desktop and TV. Every Yogaholics subscriber will get free access to our Apple and Android apps to watch videos whenever and wherever you'd like.
How do I access the Yogaholics app?
Free Apple and Android apps to all existing Yogaholics subscribers.
NEW MEMBER ACCOUNT QUESTIONS
I’m new! How do I sign up for a free trial?
If this is your first time joining Yogaholics, you'll receive a free 7-day trial with any monthly or annual subscription. Head to our website and click Free Trial in the top navigation menu. Follow the steps to sign up for a monthly or annual subscription, and you'll automatically receive your first 7-days for free. During the 7-days, you can cancel at any time, and you will not be charged.
Is this a subscription service or a once-off trial?
Yogaholics is an annual or monthly subscription service. There are no lock-in contracts, and every new Yogaholics member will receive their first 7 days on us. During the 7-day free trial, you can cancel at any time. If you accept a free trial offer, you'll get an email when your free trial is about to end.
At the end of your free trial period, you’ll automatically get charged for an annual or monthly subscription based on the subscription you chose during the sign-up process. To avoid charges, cancel the subscription before the trial period expires.
POWER LIVING ACCOUNT QUESTIONS
I’m a Power Living member. How do I access my complimentary pass?
You should have received a welcome email from the Power Living team with all the details about your Power Living as well as how to access your Yogaholics complimentary pass. Check your emails and your junk mail folder for details. If you can't find the details, contact your local Power Living studio, and they'll be able to provide you with all the details you need to be able to join for free.
Do not head straight to the sign-up page and subscribe without details from the Power Living team. We wouldn't want you to be charged for your complimentary pass.
I have an existing Yogaholics subscription but just signed up for Power Living. Now what?
Let's get you swapped over to the right Yogaholics subscription before your next charge. Email hello@yogaholics.com.au with the subject line"NEW Power Living Member".
In your email, include your:
Full name
Email address you use to log into your current Yogaholics account
Email address your use to book your Power Living classes
Which Power Living membership you are on
We need all of these details to swap over your account to the complimentary pass.
GENERAL ACCOUNT QUESTIONS
How do I reset my password?
On the Sign In page, click Forgot Password?, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking Profile at the top right. Select Dashboard. Under Private Info, click on Change Password. Enter your current password, then your new password. Click Save Changes.
How do I add a video to my favourites list?
Make sure you are signed in to your Yogaholics account. Find the steps above on how to sign in to your Yogaholics account. You must be on the specific video you would like to add to your favourite list. Under the video name, you will see a button with a love heart that says "Add to Favourites". Click the button, and you will see the love heart turns red, and the button says "Favourite". This video has now been added to your favourites list.
How do I find my favourites list?
Signed in to your Yogaholics account. Find the steps above on how to sign in to your Yogaholics account. You will be taken to your home page. Scroll down your home page. Under the feature video, you will see "Continue Watching". Under this section, you will see Favourites. Click on the title Favourites to be taken to your personal Favourites page.
How do I remove a video from my favourite list?
Make sure you are signed in to your Yogaholics account. Find the steps above on how to sign in to your Yogaholics account. You must be on the specific video you would like to remove from your favourites list. You can follow the above steps to find your favourite list. Once you are on the specific video, you would like to remove it from your favourites list. Under the video name, you will see a red love heart, and the button says "Favourite". Click the button, and you will see the love heart turns grey, and the button says"Add to Favourites". This video has been removed from your favourites list.
BILLING QUESTIONS
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking
Profile at the top right. Then select Purchases. Under Payment Method, click on Change Payment Method to update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your subscription by clicking Profile at the top right. Then select Purchases. Click on Cancel Membership then follow the on-screen prompts. Your membership will be cancelled, and your access will be removed at the end of your current payment period.
Why is my credit card is being declined.
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
What is the refund policy?
We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:
Refund requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.
VIDEO QUESTIONS
My video does not play smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site. To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser. To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner. Can I watch videos on my TV without using an app? Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so that you can watch our content anywhere! Which browsers are supported? While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browsers released within the last five years. You may experience playback issues when using an out-of-date browser or any version of Internet Explorer.
How do I stop the videos from auto-playing the next video?
By default, all videos will turn on autoplay. You can choose to turn off autoplay by using the Autoplay toggle under every video on the right-hand side. Your autoplay setting will remain until your browser cache has been cleared.
NONE OF THESE ANSWER MY QUESTIONS
Who do I contact to answer my questions?
If you have questions about your subscription, billing, or technical issues, please contact yogaholics@uscreen.support
For all other inquiries, please contact hello@yogaholics.com.au
END USER SUPPORT CENTRE
We offer a help centre that includes numerous articles for troubleshooting common issues and accomplishing typical tasks. You'll find helpful support articles for common questions or issues.
https://help.streaming-subscription.com/en/